Consult

To gain a competitive edge, it's essential to partner with a team that offers more than technology support and development services alone. You need a partner who can provide the big-picture view to mobilise digital change and help achieve your digital vision.

Our digital consultancy services, available both within a retained team or as standalone options for flexibility, focus on delivering tangible outcomes in three critical areas: Strategy, Experience, and Technology.

Strategy

Boost your ROI from digital with our strategic consulting services. As a trusted partner for established businesses, our strategy services help align every investment with your business goals. Providing the roadmap for sustained success. Our services include:

1. Digital Maturity Assessment: Gain immediate strategic insight with a Digital Maturity Assessment. Evaluate your organisation's digital fitness across key dimensions, giving you a snapshot of the current state and a clear plan for future improvement.
2. Digital Vision: Craft a compelling Digital Vision that aligns your business objectives with a clear and inspiring digital trajectory. No jargon, just a straightforward approach that provides a simple and effective 'North star' everyone can reference when navigating your digital landscape.
3. KPI Framework: Empower decision-making with a robust KPI Framework. Define the crucial digital success metrics, providing you with a clear and objective line of sight between strategic objectives and performance.
4. Digital Roadmap: Navigate confidently with a tailored Digital Roadmap. Presented straightforwardly, this visual map covers key milestones, activities, and dependencies aligned to major workstreams and phases, guiding your journey toward digital success.
5. Digital Operating Model: Shape a Digital Operating Model capable of translating strategic aims into reality. Define the right organisational structure, processes, and capabilities needed to support your digital roadmap and build a competitive edge.
6. Data Strategy: Drive informed decision-making with a comprehensive Data Strategy. Identify how you can collect, manage, and leverage data to build a data-driven culture to boost your business performance.
7. Content Strategy: Elevate your digital presence with a Content Strategy. Shape your content creation to meet business objectives and customer needs through engaging digital narratives, comprehensive accessibility, and effective SEO.
8. Channel Strategy: Maximise customer impact with a clear Channel Strategy. Optimise your omnichannel or multichannel investment to drive reach, engagement, insights, and channel shift.
9. Experimentation Strategy: Foster a culture of continuous improvement with a tailored Experimentation Strategy. Establish the content, features, and processes that provide the best opportunities to focus effort and gain actionable insight.
10. AI and Automation Strategy: Craft a decisive AI and Automation Strategy to power up your business. Identify and leverage intelligent technologies to future-proof and streamline your work, underpinned by the right governance, privacy, and regulatory considerations.
11. Benefits Realisation: Quantify and prove ROI from your digital investments with Benefits Realisation. Gain confidence that your digital initiatives are continuing to deliver real, measurable value that's clearly mapped to improved metrics and business goals.

Experience

Impact and engage your audience and internal team through our experience consulting services. With a human-centred approach, we ensure every touchpoint supports business goals, builds brand loyalty, and boosts customer and editor satisfaction. Our services include:

1. Content Strategy: Elevate your digital presence with a Content Strategy. Shape your content creation to meet business objectives and customer needs through engaging digital narratives, comprehensive accessibility, and effective SEO.
2. Content Audit: Conduct a comprehensive Content Audit to assess the effectiveness and relevance of your existing content. Cut through the clutter, providing clear analysis and recommendations across content performance, SEO and accessibility so you know what's working and what isn't.
3. Content Management: Reduce your editor workload with tailored Content Management services. We dovetail with your existing team and processes to provide additional capability and capacity across information architecture, asset management, and content workflow.
4. Content Creation / Optimisation: Elevate your messaging with our Content Creation and Optimisation services. We work with your domain experts and bring a deep understanding of digital experience platforms to create and optimise rich content that impacts and engages customers.
5. Customer Experience Audit: Transform your customer interactions with a no-nonsense Customer Experience Audit. We cut to the chase, identifying key pain points and improvement or reinvention opportunities that will help elevate your customers' digital journey.
6. Editor Experience Audit: Maximise the effectiveness of your Digital Experience Platform with our Editor Experience Audit. Remove obstacles to success, streamline workflows, and empower editors to improve quality and site performance while reducing costs.
7. Prototyping: Our prototyping services bring ideas to life. We can help you gain stakeholder and customer buy-in for workstreams or visualise complex processes in a way that gets everyone on the same page via low-code/no-code prototypes, mock-ups, or interactive concepts.
8. User Testing: Validate and improve digital services with User Testing. We provide an end-to-end service, from participant selection criteria to session logistics to data analysis, providing you with insights to create digital products grounded in customer behaviour.
9. Design Sprints: Accelerate innovation with our Design Sprints. We deploy a tried-and-tested approach to solving challenges, fostering collaboration, and reducing time to value without impacting your business-as-usual activities.

Technology

Empower your business with our cutting-edge technology consulting services. From reviewing your digital landscape to shaping your AI and automation strategy, we'll ensure your business-critical technology is functional and future-proofed. Our services include:

1. Digital Ecosystem Review: Build on solid foundations with a Digital Ecosystem Review. We provide a high-level analysis of all the core platforms that underpin your customer experience, with a clear assessment of how they work together and a viable phased architecture that builds towards your business ambition.
2. Technology Audit: Extract maximum value from your technology choices with a specific Technology Audit. We evaluate a chosen technology - platform, framework or product - and unpack its suitability within your digital estate to deliver value both now and against future business ambition.
3. Digital Experience Platform Audit: Boost the value of your customer experience platform with a DXP Audit. We assess your existing DXP implementation to identify how architecture changes, code optimisation, version upgrades, feature adoption, or even a full re-platform could drive significant ROI.
4. Platform Selection: Choose software vendors and partners with confidence using our Platform Selection service. We identify suitability criteria, assess the market, provide comprehensive mapping/scoring, and facilitate vendor demos to support practical decision-making.
5. Technical Audit: Ensure the smooth adoption and running of your solution with a tailored Technical Audit. We factor in code standards, infrastructure and environments, security vulnerabilities, compliance and accessibility, technical debt, and documentation to provide a benchmark for initial onboarding and prioritised recommendations for ongoing improvement.
6. Design System Audit: Optimise your digital content and feature delivery with a Design System Audit. We perform a gap analysis between implemented tools and collateral, and your business ambition to identify limiting factors and recommend improvements across components, templates, and pattern libraries.
7. Editor Experience Audit: Maximise the effectiveness of your Digital Experience Platform with our Editor Experience Audit. Remove obstacles to success, streamline workflows, and empower editors to improve quality and site performance while also reducing costs.
8. Analytics Audit: Ensure your data collection systems are functional, accurate, compliant and optimised with an Analytics Audit. We review your tagging and analytics setup, code usage and platform configuration to prioritise a hit list of improvements that will increase confidence in your performance metrics.
9. Data and Insights Tooling Audit: Enhance decision-making with our Data and Insights Tooling Audit. We map current tooling against best practices and your business aspirations, providing intelligent recommendations and a clear path to being an insight-driven organisation.
10. Insights Reporting: Transform data insights into actionable intelligence with our Insights Reporting service. We provide regular performance outcomes and alignment to higher business purposes, highlighting and investigating anomalies to focus optimisation efforts.
11. AI and Automation Strategy: Craft a decisive AI and Automation Strategy to power up your business. Identify and leverage intelligent technologies to future-proof and streamline your work, underpinned by the right governance, privacy, and regulatory considerations.

Why choose Mando Group?

Partnering with us equips your business for digital success through a holistic suite of consulting services. We enhance your ROI by aligning digital investments with your goals, providing insights for strategic decision-making, and crafting clear digital strategies. Our approach ensures continuous improvement and innovation, optimising digital experiences and technology infrastructure to achieve your digital vision.