Interpret your customers’ queries, deliver critical information and reduce unnecessary contact to call centres.

You’re being asked to deliver more of what customers want. Regulators and customers expect intuitive experiences that anticipate customer needs and provide an intelligent service, with the right content at the right time. Intelligent Search will allow you to keep pace and improve satisfaction by better interpreting customer search queries and delivering critical information.

Get in touch about our Intelligent Search product, so you can improve customer experience and reduce the number of unnecessary calls to your contact centre.

What will you get?

Our Intelligent Search product uses Microsoft’s Language Understanding Intelligence Services to interpret your customers’ intent in real time. Once the intent is known, the solution is able to interrupt the journey with a relevant feature or call-to-action (CTA). For example, postcode searches could show CTAs for current incidents and planned works, while searches for an 'Account Number' could take customers directly into an experience to retrieve theirs. 

Our Intelligent Search product can also be packaged up for implementation by your internal team or technical partner, while support and guidance is available from us as required.

• Interpret customer searches on your website and deliver the right content, at the right time.
• Simplify your digital experience and reduce the number of unnecessary contact and complaints coming into the call-centre. 
• Receive an introduction to AI and Natural Language experiences, and how these can be applied to support customer experience and innovation.

To find out more about our Intelligent Search product, submit our form and we’ll do the rest!