Jon Seal
Strategy director
Preparing your CX for the return of the Beast from the East
Utilities and transport companies tend to dread the winter season. Extreme weather can wreak havoc on pipes, power lines and transport links, often revealing issues with digital infrastructure too. It does, however, present a rare opportunity to engage with the customer - and impress.
Key takeaways from Sitecore Symposium 2017
Our Lead Strategy Consultant, Jon Holcombe, reveals the key takeaways from Sitecore Symposium 2017 in this podcast.
6 design questions to ask of intelligent chatbots
Thinking of adding conversational interfaces (chatbots) to your products or services? Here are 6 intelligent questions you should ask.
Podcast: Microsoft Hackfest
Microsoft MVP, Gary Pretty, and Mando Strategy Director, Jonathan Seal, present an AI and Bots podcast live from the Microsoft July Hackfest at TVP in Reading.
How to simplify customer experience in the utilities sector: part 2
While exhibiting at Utility Week Live 2017, we asked visitors to identify one process within their business that they would change to simplify the lives of their customers.
How to simplify customer experience in the utilities sector: part 1
While exhibiting at Utility Week Live 2017, we asked visitors to identify one process within their business that they would change to simplify the lives of their customers.
