Luke Stamper

Could harnessing these 4 strategies be the key to gaining the trust of customers in vulnerable circumstances?

Utility Week Customer Summit Round-up

We spoke to Mark from StepChange to learn more about the service they provide, and to hear his thoughts on how utilities and financial services companies can better serve people in vulnerable circumstances.

The need for an accessible customer experience is of growing importance: there’s almost 1 million people living with Dementia in the UK and it’s expected to affect over 2 million people in by 2050. Here's some things to consider when designing digital solutions.

We spoke to Elizabeth Bates to learn more about the difficulties faced by people in vulnerable circumstances, and to hear whether utilities and financial services providers could do more to simplify their lives.

The topic of priority customers is a growing talking point amongst regulators across sectors – particularly in Utilities and Financial Services. Could digital be better harnessed to support people?

Mando achieves ISO 27001 Certification

Jake Mills, founder of Chasing the Stigma, tells us about the difficulties faced by people experiencing mental health problems, and how financial services and utilities providers could make their lives a little easier.