Robyn Jones
Marketing Executive
Mando has partnered with Confused.com on a new digital project
The new innovations will improve the journey for customers when they are getting car insurance quotes, which across the industry, can be a lengthy and painful process.
A 5-point-plan to improve outcomes for vulnerable customers
Ofgem has outlined 5 key areas it wants the energy industry to focus on to improve outcomes for vulnerable customers. We look at those areas from a digital perspective, across utilities.
Creating inclusive digital experiences for energy customers
Digital helps address issues, but companies often overlook customers' additional challenges. For inclusive experiences, consider these five key points.
Barclays innovates the vulnerable customer experience
Barclays is enabling customers to block certain categories of spending to help them take control of their finances.
Vulnerability in the water sector
The Consumer Council for Water (CCWater) has released a new report - Water for All: Affordability and vulnerability in the water sector 2017/18. Here, we look at what progress the sector has made in supporting people in vulnerable circumstances.
How Monzo is improving the experience for vulnerable customers
We’re in no way affiliated with Monzo, but we love experiences that make people’s lives that little bit easier and we think this one deserves some recognition.
Sitecore Symposium 2018: Key takeaways for marketers
If you missed the announcements, from Sitecore Symposium 2018, here's our top picks.
3 ways AI can drive customer experience in Financial Services
AI has long been used in Financial Services for high frequency trading, credit assessment, and to prevent fraud. Here's how it could drive customer experience.
What if these 4 brands were to enter the water market?
What Amazon, Uber, Netflix and Apple do if they were to enter the water market?
