Tracey Greer

Ultimately trust is created with customers by delivering on promises consistently and building a relationship over time. In this episode, we explore this with our guest, experienced CMO, Vanessa Ashworth.

What if your customers only had to click once to find exactly what they were looking for? What if you could optimise and shorten their customer journeys so that they got to where they needed to be straight away. What if you knew what content was most impactful, and only featured that in your digital channels?

What if we told you that those businesses who use experimentation to improve their customer experience, increase their revenues on average by 9%?

Join our latest #Whatif webinar, where we explore what happens without a digital roadmap, with Catherine Rigby, Head of Strategy.

Personalisation has long been seen as the holy grail of any marketer’s toolkit. Get it right, and you’ll deliver highly targeted and relevant messaging to your customers and prospects, which will drive engagement and conversions.

In episode 8 of our #Whatif series, we explore the perils of your website not scaling to meet unexpected spikes in customer demand. Join us as we chat with Simon Green, CTO at cloud consultancy Wirehive.

In episode 7, we explore the challenge and huge opportunity of personalisation, chatting with Mando’s Experience Director, Jonathan Seal. Personalisation has long been seen as the holy grail of any marketer’s toolkit. Get it right, and you’ll deliver highly targeted and relevant messaging to your customers and prospects, which will drive engagement and conversions. However, most organisations don’t come anywhere close to getting this right.

In the third episode of our #WhatIf webinar series, we chatted with guests: Jake Mills, Chasing the Stigma and Dr. Elizabeth Blakelock, Citizens Advice.

Helping our clients to better support their customers in a time of crisis