Tracey Greer
Head of Marketing
8 inspiring ideas of how regulated industries can use customer centricity to transform their digital experience
8 inspiring ideas of how regulated industries can use customer centricity to transform their digital experience
A recipe for misery reduction: intelligent omnichannel conversations
Interactions with financial services providers are generally out of necessity, not desire. Within the financial services sector misery reduction during these moments is often more important than increasing customer experience.
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