How to deliver more of what matters to customers
Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing...
How emerging technologies can transform customer experiences in the utilities sector
Gary Pretty, our Senior Developer and Microsoft MVP in Artificial Intelligence (AI), shares his thoughts on the emerging trends in the utilities sector, including which technologies utilities companies should be exploring and why…
Why a customer centric approach is key for utility companies to thrive in the digital age
Joey Moore is Director of Product Marketing at Episerver. Here he tells us why a customer centric approach is key if utility companies are to improve agility maximise the benefits of digital…
Whitepaper: AI-Driven Customer Experience - what it means for Financial Services
Customer experience is the new battleground for financial services businesses. This whitepaper follows a round table dinner with 30 experts from leading financial services organisations. Download it to learn the what the experts said.
Why digital holds the key to the changing utilities sector
Why digital holds the key to the changing utilities sector
Why water companies need to tap into artificial intelligence to improve their customer experience
Customer experience (CX) is a hot topic for all industries. But the demand for a more sophisticated approach in the water sector is particularly pressing...
Have utilities companies missed the boat when it comes to data driven customer experiences?
With a strong focus on how organisations can improve performance through digital strategies and technologies, we wanted to hear Paul’s thoughts on the role of data and how it can elevate customer experience.
How digital can transform consumers’ experience of utilities
Jonathan Seal has been working in digital since 1997, partnering with numerous utilities clients, and using digital to enhance everything from customer experience, to outreach campaigns and process improvement. Here, he tells us how utilities companies can best prepare for the future…
Why I see Sitecore profiles like a game of 'Guess Who'
Mando London Strategy Lead explores why he sees Sitecore Profiles like a game of guess who
