News & Insights

Transforming Content, Commerce, and Customer Experience: The Power of Optimizely One

Written by Stephen Gillespie | Apr 10, 2025 4:15:08 PM

The Evolution of Content Management and Digital Experience Platforms.

In today’s digital-first world,  creating timely, high-quality content can be a real differentiator. 

Organisations managing intellectual property, updating product catalogues, or executing marketing campaigns must optimise how they create, manage, and distribute content in what is now being called the ‘content supply chain’.

Traditional editorial workflows are under strain - scalability, efficiency, and content insights are essential for delivering best-in-class digital experiences.

Of course, to enable this at scale, the answer lies in AI. 

Optimizely are confronting this reality with Optimizely One - a unified platform that integrates content management, commerce, experimentation, and AI-driven personalisation to help businesses scale with agility.

 
By combining cutting-edge technology with a seamless editor experience (EX), Optimizely One enables brands to create, optimise, and deliver digital experiences that drive engagement and revenue.

The Content Lifecycle: From Ideation to Optimisation

Creating and maintaining an organisation’s content engine is complex, involving multiple stages and technologies. Typically, the content lifecycle includes:

  • Planning & Ideation - Understanding audience needs and setting content objectives.
  • Creation & Asset Development - Writing, designing, and producing content.
  • Review, Compliance & Localisation - Ensuring content meets brand and regulatory standards, wherever you operate.
  • Publishing & Scheduling - Distributing content across owned, earned and paid channels.
  • Personalisation & Promotion - Using AI-driven insights to tailor content for different audience segments in real time, at scale.
  • Optimisation & sunsetting - Measuring performance, improving and retiring outdated content.

Many businesses rely on disparate tools to manage these processes, leading to inefficiencies.

Optimizely One’s aim is to operate across this entire workflow, offering a centralised platform that supports content teams, enhances marketing operations, and improves audience engagement.


Breaking down the Optimizely One Ecosystem

Optimizely One is not just another Digital Experience Platform (DXP) -it’s a fully composable ecosystem designed for businesses seeking scalability and innovation.


Its core components include:

  1. Optimizely Content Marketing Platform - Content supply chain tooling to empower content delivery at scale.
  2. Optimizely Content Management System (CMS) - A flexible headless and hybrid CMS that empowers teams with rule-based content recommendations and an intuitive editor experience. Available in PAAS or SAAS variants.
  3. Optimizely Commerce - A choice of powerful B2B and B2C commerce solutions that integrate seamlessly with CMS and experimentation tools.
  4. Optimizely Experimentation - Real-time A/B and multivariate testing to optimise digital experiences and boost conversions. This is available at both content and feature level.
  5. Optimizely Data Platform (ODP) - A customer data platform (CDP) that unifies and activates data for highly-personalised marketing campaigns.
  6. Optimizely Personalisation - Harnessing AI models that help you access hyper relevant customer behaviour data and automate personalised content delivery.
  7. Optimizely Digital Asset Management - Helping you manage and control asset delivery at scale.
  8. Data Warehouse Analytics - Connect Warehoused Data with Analytics and your digital experimentation.

Why Optimizely One? A Competitive Advantage

For enterprises evaluating their DXP options, Optimizely One stands out against peers such as Sitecore XP or Adobe Experience Manager with:

  • True Composability - Optimizely One allows businesses to select and integrate only the capabilities they need.
  • AI-Driven Enhancement - Advanced AI enhances personalisation, ideation, automation, and content recommendations.
  • Faster Performance - Experimentation and Personalisation reduce latency and improve the user experience.
  • Seamless Content & Commerce Integration - Optimizely One unifies content and commerce, ensuring a cohesive customer journey.
  • Enterprise-Grade Security & Compliance – Built for highly regulated industries and the ‘from the ground up’ compliant with the data privacy standards we enjoy in Europe, ensuring data protection and compliance at every level.

The Future: AI-Driven Content and Personalisation

Many businesses are exploring where AI can create competitive advantage. It’s a key component of today's digital strategies - doing more with less to supercharge your marketing.

Optimizely One’s AI-tooling, Optimizely Opal, enhances content ideation, generation, translation, and optimisation, ensuring businesses remain agile in a rapidly evolving landscape.

Additionally, businesses with their own AI models can integrate them seamlessly into their workflows.

The Business Impact: Measurable ROI for Digital Leaders

Adopting Optimizely One leads to tangible business outcomes, including:

  • Increased Engagement - AI-driven personalisation delivers highly relevant content to audiences.
  • Higher Conversion Rates - Continuous experimentation and optimisation improves digital experiences.
  • Operational Efficiency - Streamlined workflows and integrations reduce complexity.
  • Revenue Growth - Unified content and commerce strategies drive higher sales and customer loyalty.
  • Scalability - A composable architecture supports long-term business expansion.