In recent blogs, we’ve discussed how customers require more from their water suppliers, energy companies and insurance providers – they require personalised experiences across ever changing touchpoints, seamless customer journeys and a website that has the ability to scale to cater for dramatic spikes in customer demand, providing customers with an uninterrupted service.
To meet these expectations from your customers, you need a digital experience platform that encompasses the capabilities listed above and so much more.
One platform encompassing these capabilities is the Sitecore Experience Platform (XP).
The Sitecore Experience Platform is a digital experience system that creates efficiencies for both Marketing and IT teams – providing the tools to collaboratively launch and evolve unique experiences that drive successful engagements.
Encompassing omnichannel delivery, customer-interaction data, analytics, testing and optimisation, integrated content management, and personalised experiences, the Sitecore XP empowers companies to provide their customers with meaningful, personalised experiences that influence increased customer engagements and drive customer loyalty.
Like anything else, be it cars, mobile phones, or games consoles, newer versions of the Sitecore platform are released on a regular basis. These new versions come with increased capabilities for digital teams that enable them to further enhance customer experiences.
But justifying the cost of an upgrade isn’t always a simple process…
If you’re on versions 6.x, 7.x, 8.x or 9.x of the Sitecore platform, you’ll likely have a handful of questions about what the upgrade to 10.0 entails, what it might mean for your business, what the advantages are for your team, and what it could potentially mean for your customers.
If that is you, then Sitecore’s “Why upgrade to Sitecore XP 10.0” white paper is a fantastic source of information that compares previous versions of the Sitecore XP and expands on what upgrading to Sitecore XP 10.0 would mean for your team.
If you’re thinking of upgrading and harnessing new capabilities that enable you and your team to deliver seamless customer experiences in a fully integrated solution, but you’re struggling to make a case, take a look at the white paper here.
Mando Group are a Sitecore silver partner and have vast experience of implementing the full XP toolset, helping existing Sitecore customers improve their overall implementation, and providing training on Sitecore’s personalisation and analytics tools.
Many of our Sitecore customers have multiple websites running on the platform. It enables them to deliver a consistent digital experience, across multiple brands, geographic locations, and languages, and to quickly enrol new brands into their estate.
If you’re looking to upgrade your Sitecore platform, or if you’re currently operating on another CMS that no longer meets your requirements, we can help. Contact us today to discuss the possibilities that Sitecore XP 10.0 encompasses, and how we can work with you to deliver a seamless customer experience, increase customer self-serve and reduce costs.