With every industry being transformed by customer demand for simple and personalised digital experiences, utilities are no exception. The explosion in data has created new opportunities and with a host of new technological solutions available to utilities, winners in these challenging times will be those willing and able to embrace change - to meet the expectations of customers and regulators.
Mando Group and Sitecore were sponsors of the Keynote Theatre and delivered a talk on 'Driving change throughout PR19 & RII0 with Artificial Intelligence'. The talk focused on how AI can be harnessed to: break down data silos and unlock actionable insights; delight customers with personalised communications; and empower customers for long-term resilience.
You can watch the talk on Driving change throughout PR19 and RIIO with artificial intelligence, using the following link: Utility Week Live 2018.