We're committed to making your digital journey seamless. We empower our clients to focus on enhancing and achieving their digital ambitions with the assurance that their digital platform's resilience and security are in capable hands.

Our enterprise-grade managed services are customised to meet your specific needs, offering you the peace of mind you deserve. We focus on three critical actions: Fix, Monitor, and Restore.

Partner with us for support that extends beyond simply fixing issues. We proactively monitor, quickly fix, and reliably restore, making sure your digital operations always perform optimally. This demonstrates our commitment to a collaborative approach and our unwavering dedication to excellence.

Fix: Rapid Issue Resolution

Experience prompt solutions with our expert onshore team. We efficiently handle disruptions and take a proactive approach to ensure the smooth functioning of your digital systems. Our services include:

  1. Incident Management: Responding quickly to fix disruptions in your digital systems, minimising downtime to keep your operations running smoothly.
  2. Managing Agent: Cutting through complexity, to guide you swiftly through third-party interactions as your trusted partner for a seamless digital journey.
  3. Service Requests: A streamlined service requests process, to ensure quick and efficient delivery of support, information, or resources.
  4. Service Desk Licenses: Authorising users with Service Desk Licenses, facilitating effective communication and issue resolution between users and our support teams.

Monitor: Proactive System Management

Stay ahead with our vigilant monitoring and documentation. We keep a watchful eye on your digital landscape and digital service, swiftly addressing potential issues to ensure a resilient environment and a steadfast partnership. Our services include:

  1. Uptime Monitoring: Continuously tracking and assessing system availability, ensuring online and responsive digital services, and promptly addressing any issues to minimise downtime.
  2. Knowledge Retention: Capturing and organising critical information to support ongoing operations and future development, preserving institutional knowledge.
  3. Service Reports and Reviews: Assessing the effectiveness of your services with documentation, user feedback, and key insights to inform decisions.

Restore: Reliable Recovery Solutions

Our dedicated support team, together with state-of-the-art tooling, ensures a prompt and effective recovery, reducing downtime and enhancing reliability. Our services include:

  1. 24/7 Support: Rapid, around-the-clock assistance for prompt critical issue resolution, ensuring your digital systems are always available and reliable.
  2. Release Management: Efficiently plan and deploy software updates, ensuring a seamless transition to your production environment, while minimising risks and maintaining system stability.
  3. Hosting of Non-Cloud Development Environments: Management and provision of secure and dedicated infrastructure for software development and testing processes, ensuring a stable platform for building and testing software applications.

Why Choose Mando Group?

By partnering with us, you’re not just fixing issues; you’re elevating your digital operations to their peak. We support leading platforms like Optimizely, Sitecore, Umbraco, and Squiz, offering a partnership that extends well beyond the ordinary. Let’s achieve a seamless digital journey together.

United Utilities

United Utilities

Find out how we helped United Utilities achieve their highest OFWAT customer service score.

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